Privacy policy

Here at Browndog Design, your privacy is very important to us. Our privacy policy explains what personal data we collect from you and how this is used and stored.

This document may be changed from time to time so please check back to this policy to ensure you are happy with any changes made. By using our website, you are agreeing to be bound by this policy.

If you would like to discuss our Privacy Policy please send an e-mail to hello@browndog.agency or write to Browndog Design Ltd, 3 Cartwright Court, Bradley Business Park, Huddersfield, West Yorkshire, HD2 1GN. Alternatively you can call 01484 453131.

Who are we?

Browndog is a fully-integrated agency with insight, brand strategy, design, creative and photography, digital, PR and social media under one roof. We deal in effective, multi-channel communications between you and your customers, all the while with a smile on our faces.

There are a number of different legal entities and trading styles under the Browndog name, specifically Browndog Design Ltd; BD Digital Ltd; Mix Marketing Ltd; Spencer Creative Ltd; and FW Direct. This policy covers each of these companies.

How do we collect your information?

We collect your information via the Browndog Design website when you fill in the Contact Us online form. We also collect data if an enquiry is made via the telephone or through email contact with any of our team.

What information is being collected?

The personal information which can be collected is your Name, Phone Number, E-mail address, Town/City, Postcode, Company and Country. We also collect IP address details and information on pages accessed and when.

Why do we collect data?

We collect this data primarily to help process your enquiry. All our data is stored within our secure database and we take care to ensure that this information is protected.

How will the information be used?

We may use your information in a number of ways:
To answer questions or inquiries 
To notify you of changes to our services
To send you communications which have been requested and/or may be of interest to you
To share our latest company news and developments across the group
To speak with you regarding a previous inquiry or opportunity

How long do we hold data for?

We hold your data on the system as long as necessary for the current shared interest to apply, or unless you, the customer ask us to remove the data. 

Who will your data be shared with?

We will not sell or rent your data to third parties and we will not share your data with external companies.

Security and Profiling

To remain compliant with GDPR we regularly update our website platforms and associated plug-ins. Our websites are hosted by WP Engine with Secure Sockets Layer security so that our browsers know they are visiting a secure website. Google Chrome will warn the user if a site does not have SSL. It is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

Data collected via our website is transmitted over the internet and still cannot be guaranteed to be 100% secure. We strive to protect your details and security, once in the database, to a high level.

Cookies

Our websites use “cookies” serving to make our Internet presence more user-friendly, effective and secure, e.g. to accelerate navigation on our platform. Furthermore, cookies allow us to measure the frequency of website visits as well as general navigation.

Cookies are small text files stored on your computer system. Please note that some of these cookies are transferred from our server to your computer system, these are Session Cookies. They are characterised by being automatically deleted from your hard drive upon the end of the browser session.

Other cookies remain on your computer system and allow us to recognise your computer system during your next visit, Permanent Cookies. You may certainly decline these cookies at any time provided your browser permits this. Please note that once your browser is set to decline cookies from our website certain features of this website may not be available or restricted.

To gather the relevant information we use both Google Analytics and Google Adwords. Details of security for both of these can be found can be found at https://policies.google.com/privacy

A cookie in no way gives us access to your computer or to any information about you other than data you choose to share with us.

Links to other websites

Our website may contain links to other external companies’ websites of interest. However, once you have used these links and leave our site, you should note that we do not have any control over that website. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites. Individual Privacy Policies should be reviews for these websites.

Aged 16 and under

We are always concerned about holding data of minors, therefore if you are aged 16 or under please seek parental consent and permission before providing us with personal information.

Policy Update

This policy was last updated in November 2019.

© 2018 Browndog Design Ltd, Registered in England and Wales No. 3422883